When you invest in Crimsafe, you invest in Australia’s strongest security screens. We back our Crimsafe iQ products with a 10-year Warranty as standard, with the option to extend to 15-years for additional peace of mind.
The Crimsafe Warranty warrants the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for a period of ten years from the date of installation.
Put simply, if your Crimsafe product is found to be defective by Crimsafe Security Systems or their duly appointed representatives, you will receive a repair or replacement. Accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and door closers may be independently covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.
To prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out in the Crimsafe Care Guide.
Detailed Warranty Terms and Conditions are outlined below. You can also download a copy of Crimsafe’s Warranty Terms and Conditions.
10-year Warranty Terms and Conditions
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Crimsafe warrants to the original purchaser of the Crimsafe Security Product that the Crimsafe Security Product purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use for the applicable warranty period set out in the table below. The warranty period commences from the date of installation. This warranty is not transferrable. Please note each component of different Crimsafe Security Systems (including Regular, Classic, Ultimate, iQ-m and iQ-e) may have a different warranty period.
Subject to the Australian Consumer Law, this warranty excludes any accessory products that are fitted to the Crimsafe Security Products, including (without limitation) any locks, handles, rollers, hinges and door closers, unless set out in the table above for the relevant Crimsafe Security Systems. These accessory products, where applicable, may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.
The obligation under this warranty is limited to repair or replacement of the product or components found to be defective by Crimsafe Security Systems or their duly appointed representatives.
This warranty does not cover defects or damage caused by any act, event or matters outside of the control of Crimsafe Security Systems, including (without limitation) accident, alteration of the product in any way, fire, flood, earthquake, natural disasters, abuse, malicious attack, misuse, wear and tear, negligence or failure to follow our instructions with respect to cleaning or maintenance.
Under this warranty, Crimsafe Security Systems shall not be liable or responsible for incidental or consequential damages, or for any other direct or indirect damage, loss, cost, expense or fee.
The benefits conferred by this warranty are in addition to all other rights and remedies which the purchaser has under the law in relation to the goods to which this warranty relates.
In order to prolong the life of the Crimsafe product and maintain your rights under this warranty, you must follow the care and maintenance advice set out within the Warranty and Care Guide.
5-Year Extended Warranty Terms and Conditions 
Crimsafe Security Systems provides to the original purchaser of the Crimsafe iQ Security Product an option to benefit from an additional five-year warranty (5- Year Extended Warranty) in addition to its current standard 10-Year Warranty.*
The 5-Year Extended Warranty does not diminish your rights under the Australian Consumer Law or the 10-Year Warranty. The 5-Year Extended Warranty extends Crimsafe Security Systems warranty period from 10 years to 15 years (Extended Period), provided that certain conditions are satisfied.*
Crimsafe Security Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. To the extent of inconsistency between Crimsafe Security System’s warranties and the Australian Consumer Law the latter prevails.
Other than as required by law, all other warranties whether implied or otherwise that are not listed in this 5-Year Extended Warranty are excluded.
During the Extended Period, Crimsafe warrants that the Crimsafe iQ Security Product you purchased will be free from defects in materials supplied by Crimsafe Security Systems under conditions of normal use. The 5-Year Extended Warranty is not transferable. That is, the 5-Year Extended Warranty only applies to the original purchaser of Crimsafe iQ Security Products.
Crimsafe Security Systems shall not be liable or responsible for incidental or consequential damages or for any other direct or indirect damage you or anyone else suffer, including, but not limited to any loss, cost, expense or fee.
The 5-Year Extended Warranty is limited to repair or replacement of the Crimsafe iQ Security Products found to be defective by Crimsafe Security Systems or their duly appointed representatives. Crimsafe reserves the right at its sole discretion to refund you the original purchase price of the Crimsafe iQ Security Products rather than replace the items claimed under the 5-Year Extended Warranty.
If, after the original installation of the Crimsafe iQ Security Product, the premises to which the Crimsafe iQ Security Product has been attached is altered in any way which hinders the removal and/or replacement of the Crimsafe iQ Security Products (for example, if you tile over or around the frame of the Crimsafe iQ Security Product) (Alterations) you shall be responsible for the removal of the Alterations and/or any cost incurred by Crimsafe Security Systems in the removal of the Alterations if Crimsafe Security Systems deem it necessary to remove the Alterations in order to repair or replace the Crimsafe iQ Security Product.
The 5-Year extended warranty does not apply to:
- Any non Crimsafe Security Systems accessories or products that are fitted to the Crimsafe iQ Security Products, including (without limitation) any locks, handles, rollers, hinges and door closers. These accessory products may be covered by warranties supplied by the relevant manufacturer or supplier of those accessory products.
- Any installation or fabrication faults, which are the responsibility of the installer or fabricator.
- Crimsafe Security Products sold to you second hand or not installed by an approved Crimsafe distributor.
- Defects or damage caused by matters outside of the control of Crimsafe Security Systems, including (but not limited to) accident, alteration of the Crimsafe Security Product in any way, fire, abuse, misuse, wear and tear or failure to follow our instructions with respect to cleaning or maintenance.
- Any loss you suffer through unlawful entry to your property gained through the Crimsafe iQ Security Product.
- Crimsafe Security Products which are not part of the iQ range.
* To be eligible for the 5-Year extended warranty, you must comply with the following conditions:
- You must have purchased the Crimsafe iQ Security Product on or after 1 Nov 2012.
- You must register your purchase online (see link below) and receive a 5-Year Extended Warranty Certificate as acknowledgment of registration.
- You must obtain the 5-Year Extended Warranty Certificate within 60 days of the purchase date by the property owner (date and owner as noted on the Licensee invoice).
- All information required under the 5-Year Extended Warranty online registration process must be provided and must be accurate.
- The Crimsafe iQ Security Product must be maintained in accordance with the care guide provided to you at the time of purchase.
- All 5-Year Extended Warranty claims should be made in the first instance to the original Crimsafe Security Systems Dealer that supplied and installed your Crimsafe iQ Security Products. An inspection will be arranged by Crimsafe Security Systems after confirming the Warranty Certificate details and the provision by the claimant of a copy of the original invoice. When you make a claim under the 5-Year Extended Warranty You must produce the 5-Year Extended Warranty Certificate, proof of purchase in the form of the original Crimsafe Security Systems’ Licensee Invoice. If you cannot produce a 5-Year Extended Warranty Certificate and matching proof of purchase, then your Warranty will be the standard 10-Year Warranty, subject to the conditions which apply to the 10-Year Warranty. If you cannot provide proof of purchase Crimsafe Security Systems may at its discretion refuse a claim made under the 5-Year Extended Warranty.
- Crimsafe iQ Security Products purchased prior to 1 November 2012, or after 1 November, 2012 but not registered online for the 5-Year Extended Warranty will be covered by Crimsafe Security Product’s standard 10-Year Warranty only. Proof of the 5-Year Extended Warranty registration rests with you.
Further Downloadable Information
Crimsafe Warranty Terms and Conditions
Crimsafe 5-Year Extended Warranty Terms and Conditions
Register to Extend Your Warranty Here
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